This Shipping Policy applies to all physical products ordered through www.blackrainphoto.com, including prints, albums, framed artwork, and other photography‑related items.

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Shipping Policy

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Production & Processing Times

All items are made to order.
Most orders are produced within 1–2 business days, depending on the product and fulfillment location.
Once shipped, typical delivery time is 3–5 business days, though this may vary by region. 

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Where We Ship From

Orders are automatically fulfilled at the nearest production facility to ensure fast delivery. Printumo’s global network includes:

• United Kingdom

• European Union

• United States

• Canada

• Australia
  This approach helps reduce shipping times and lowers the likelihood of customs fees in many regions. 

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Shipping Methods & Tracking

All shipments include tracking, allowing you to follow the order from production through delivery.
Packages are shipped in unbranded (white‑label) packaging, keeping your order presentation clean and professional.

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Shipping Rates

Shipping costs depend on the destination, the size of the item, and the number of items ordered.
Printumo provides structured pricing for different regions and product sizes.
Your final shipping cost will be displayed at checkout.

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Customs, Duties & Taxes

Many orders do not incur customs fees because production is often completed within the same region as the delivery address.
However, some countries — such as Norway and Switzerland — may apply customs fees per their local regulations.
If customs fees apply, the recipient is responsible for covering those charges.

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Incorrect or Undeliverable Addresses

It is the customer’s responsibility to provide a correct and complete address.
Shipments delayed or lost due to an incorrect address cannot be refunded or replaced.
If a package is returned due to refusal by the recipient or unpaid customs duties, the order cannot be refunded or resent. 

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Damaged or Lost Orders

If your order arrives damaged or does not arrive:

• Report the issue within 48 hours of receiving the item.

• Include clear photos showing the issue.
  If the claim is valid, a replacement will be sent at no extra cost.

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Order Changes & Cancellations

Once an order has entered production, it cannot be canceled or modified, including address changes.